EMPLOYEE INVOLUNTARY TURNOVER COSTS IN TOURISM INDUSTRY: A LOOK FROM 5-STAR HOTELS IN ANTALYA REGION OF TURKEY
Akın Aksu
DOI: 10.35666/25662880.2018.4.07
UDC: 338.488.2:656.025.2-058.234.9(560 Antalya)
Abstract:Turnover has special importance in the hospitality industry. The main importance of employee turnover comes from its negative economical effects on establishments. Employee turnover rates are high, in both the private sector and the govermental sector. It is not easy to find validated and updated information on this subject for Antalya. Neither cost components nor costs of personnel turnover have been investigated in detail. The calculations show that with increases in qualification and experience, the costs of turnover increase. For 2016, the turnover costs for a housekeeper are between 2,179 US$ and 5,475 US$, between 2,009 US$ and 7,221 US$ for a reservation chief, between 8,283 US$ and 29,996 US$ for a food & beverage manager, and between 11,555 US$ and 24,391 US$ for a front office manager. Hotels must be careful, especially regarding involuntary turnover, because this generally serves as a red flag to employees and potential applicants. Hotels with consistently high involuntary turnover rates could have serious problems recruiting new employees in the future.
Keywords: Employee involuntary turnover, tourism industry, 5-Star Hotels, Antalya